Privacy Policy

Last updated: August 14, 2026

1. General Provisions

We respect your privacy and process personal data lawfully, fairly, and transparently, only for specific and legitimate purposes.

Personal data is processed in accordance with the applicable legislation of the Republic of Armenia, including the requirements of the RA Law “On Protection of Personal Data”.

2. What Data We May Collect

Depending on the service you use, we may collect:

• first name and last name,
• phone number and email address,
• company name and partnership information if you apply as a partner,
• the address or location of the property provided for installation or measurement,
• information about your order, inquiry, or selected products/services,
• messages, images, files, or other information you send to us,
• technical website usage data, including IP address, device and browser type, visited pages, date/time, and cookie-related data.

Please do not provide personal data that is not necessary for us to handle your inquiry or order.

3. How We Use Your Data

We may use your data for the following purposes:

• to respond to your inquiries and messages,
• to arrange measurements, consultations, orders, or installation,
• to manage partnership applications and partner cooperation,
• to manage order status, service, and warranty matters,
• to improve website operation, security, and user experience,
• to prevent fraud, unauthorized access, or technical misuse.

4. Legal Bases for Data Processing

Depending on the circumstances, processing may be based on your consent, the necessity to perform a contract or order between you and Elastix, a legal obligation, or our legitimate interests, provided that such interests do not infringe your rights and freedoms.

5. Cookies and Similar Technologies

The website may use cookies and similar technologies to provide essential website functionality, remember user preferences, improve security, and analyze website usage.

If non-essential analytics or marketing cookies are used, they should be activated in accordance with the applicable consent mechanism. You may also restrict or delete cookies through your browser settings.

6. Sharing Data with Third Parties

We do not sell your personal data. Where necessary, we may provide it to trusted service providers only to the extent required to provide the relevant service, for example hosting, database, email, analytics, cloud storage, or technical support providers.

Data may also be provided to government or law enforcement authorities where required by the legislation of the Republic of Armenia or a binding legal act.

7. International Data Transfers

Some technical services may be provided through infrastructure located outside the Republic of Armenia. In such cases, we seek to ensure that data transfers and protection comply with applicable legal requirements and that appropriate safeguards are used.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, perform contractual or warranty obligations, resolve disputes, or comply with legal obligations.

When the data is no longer required, it is deleted, destroyed, or anonymized within technically and legally reasonable timeframes.

9. Data Security

We apply reasonable technical and organizational measures to protect personal data against accidental loss, destruction, alteration, disclosure, unauthorized access, or other unlawful processing.

These measures may include access restrictions, authentication and authorization systems, secure communications, backups, system monitoring, and software updates.

10. Your Rights

Where provided by applicable law, you may:

• obtain information about the processing of your personal data,
• request access to your personal data,
• request correction or updating of inaccurate, incomplete, or outdated data,
• request blocking or destruction of data where provided by law,
• withdraw previously given consent where processing is based on consent,
• challenge the processing of your personal data in accordance with the procedure established by law.

To exercise your rights, you may contact us using the contact details below. Where necessary, we may request additional information to verify your identity.

11. Data Relating to Minors

Our website is not intended to intentionally collect personal data from persons under the age of 16. Where the law requires the consent of a parent or legal representative for the processing of such data, the data should be provided only with that consent.

12. Third-Party Websites

The website may contain links to third-party websites or services. We are not responsible for the privacy policies, security, or data-processing practices of those third parties. We recommend reviewing the privacy policy of the relevant service.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with the “Last updated” date. In the event of material changes, we may provide additional notice where required by applicable law or appropriate given the nature of the change.

14. Contact Us

For questions regarding privacy, personal data, or your rights, you may contact Elastix LLC.